Xautomation

    Privacy Policy

    Last Updated: June 15, 2023

    1. Overview

    Xautomation is fully committed to protecting your privacy and processes your personal data in accordance with applicable UK data protection laws. This Privacy Policy explains how we collect, use, store and protect your information when you use our investment platform.

    2. What Information We Collect

    We may collect the following categories of personal data:

    • Identity & Contact Information: Full name, email address, phone number and residential address
    • Financial Information: Details necessary to process investments and meet regulatory KYC/AML requirements
    • Technical & Usage Data: IP address, browser type, device information and how you interact with our platform
    • Tracking Technologies: Cookies and similar technologies used to enhance functionality and analyse platform usage

    3. How We Use Your Data

    We process your personal data for the following purposes:

    • Providing secure access to your account and investment services
    • Processing and executing your investment instructions
    • Complying with legal and regulatory obligations under UK law
    • Communicating important updates and service improvements
    • Delivering personalised support and financial guidance
    • Analysing platform usage to improve our services
    • Detecting and preventing fraud or security incidents
    • Sending marketing communications only where you have given explicit consent

    4. How Long We Retain Your Data

    We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet our legal and regulatory obligations. Once retention is no longer required, we will securely delete or anonymise your information.

    5. Data Security

    We take the protection of your data very seriously and implement industry-leading security measures, including:

    • Encryption of data both at rest and in transit
    • Strict role-based access controls for staff
    • Regular independent security audits and penetration testing
    • Secure hosting infrastructure with trusted partners

    6. Your Rights

    Under UK data protection law, you have the right to:

    • Request access to the personal data we hold about you
    • Correct any inaccurate or incomplete information
    • Request deletion of your data in certain circumstances
    • Object to or restrict how we process your data
    • Receive a copy of your data in a portable format (data portability)
    • Withdraw your consent at any time where processing is based on consent

    7. Sharing with Third Parties

    We work with carefully selected and vetted third-party service providers to support our operations, including infrastructure, analytics, and compliance services. All partners are contractually required to maintain appropriate levels of data protection.

    8. Analytics and Tracking

    We use analytical tools such as Google Analytics to better understand how users interact with our platform. This helps us improve functionality and user experience. Where possible, the data is anonymised.

    9. Children’s Privacy

    Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected information about a minor, please contact us immediately so we can remove it.

    10. Updates to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant updates will be notified via email or a prominent notice on the platform. The revised date will be shown at the top of this page.

    11. Contact Us

    If you have any questions or requests regarding your personal data or this Privacy Policy, please contact our Data Protection team at: [email protected]